Error 2912: Failed to remove orphaned database profile index file

This error occurs when DLP cannot remove certain index files from the server on which the problem occurred.

Solution

Download the logs for the server on which the error occurred. Navigate to the SymantecDLPLogs/<server name>/logs/debug folder and perform a command equivalent to the following, which will list all the problematic files:

grep "remove orphan" FileReader*.log

Navigate to C:\ProgramData\Symantec\DataLossPrevention\ServerPlatformCommon\15.5\index and delete all offending files therein.If you cannot find the files within that folder, run a command similar to to the above but replace "remove orphan" with the name of one of the files identified and you should be able to see the directory in which the files are located.