Hi,
Recently, I implemented Symantec Data Loss Prevention 15.5 MP1 and encountered an issue on configuring the Exchange Server section for mail notifications. The issue notification I received was: "Couldn't connect to the SMTP server using the specified settings. Please re-enter the SMTP settings".
If you encounter the same notification, use the following fix I received from a Symantec support engineer.
SOLUTION; (Symantec support share)
Attached to this case you will find the attachment mail.jar-190507080847.zip. Please download this attachment and use the following instructions to implement this hotfix.
Please locate the below path (update below paths as per your environment if different):
\<DLP_home>\DataLossPrevention\ServerPlatformCommon\15.5\Protect\lib\jar
\<DLP_home>\DataLossPrevention\EnforceServer\15.5\Protect\tomcat\lib
The workaround is to remove both of the mail JARs, and replace them with the attached inside the zip:
1. Stop all DLP Services on Enforce Box
2. On the 15.5 MP1 Enforce install, remove both mail-1.4.7.jar and javax.mail1.6.0 jar from the following directories:
• <DLP_home>\ServerPlatformCommon\15.5\Protect\lib\jar
• <DLP_home>\EnforceServer\15.5\Protect\tomcat\lib
• Extract the content of the zip in a folder in the Enforce server
• The one listed under folder Protec will be copied on
• <DLP_home>\ServerPlatformCommon\15.5\Protect\lib\jar
• The one listed under folder Tomcat will be copied on
• <DLP_home>\EnforceServer\15.5\Protect\tomcat\lib
• Restart DLP services
• Update the SMTP mail settings (System > Settings > General)
• Ensure the settings save properly.
• Restart DLP services
• Revert the workaround
I attached the .Zip file
Best regards.
Batuhan Calin
Agilis Technology Solutions
Symantec Gold Partner
