Symantec is dedicated to providing our Validation & ID Protection (VIP) customers with a great end user experience. Starting September 6 of this year, Symantec will start rolling out a completely new authentication experience to our end users. It will feature a modern design that is optimized for use on both computers and mobile devices. Symantec VIP will continue to provide the same great security and functionality that our customers rely on today.
Featuring a Seamless Web Interface
While it’s important to keep access secure, it is critical that end users enjoy their daily journey. If security is ‘cumbersome’, users will find ways around it. To change this kind of behavior, we redesigned our interface for two-step verification.
The new design offers a clean, simplified way for users to confirm their identity and remember their devices for subsequent logins. Remembering an end user device reduces the friction of having to complete step-up authentication each time a user accesses a sensitive application.
Onboarding a user securely is the cornerstone of keeping the integrity of their access. We have made it easier for users to choose the delivery method of their security code. We require a user to strongly authenticate before allowing them to remember their device.
As always, customers can enable VIP Push for the best-in-class authentication experience. Users can take advantage of one-tap authentication directly from the VIP Access app on their mobile devices. Push authentication reduces end user friction by eliminating the need for users to manually type in a numeric security code.
Simplifying the Mobile Login Experience
In an age of soaring work mobile use and BYOD, we at VIP recognize the need to make the mobile experience just as easy-to-use and secure as on the desktop.
We are bringing the same great two-step verification experience to mobile devices. The new VIP experience on mobile devices gives our end users the functionality they need with the user experience they have come to demand in an increasingly mobile-centric workplace. The new VIP authentication experience for mobile follows the web experience in both design and functionality.
experience when authenticating. Users can authenticate with VIP Push directly from the VIP Access app.
Future Designs to Come
This authentication interface upgrade is just the first step of our VIP redesign campaign, and we look forward to bringing our customers more enhanced features and better designs. Be sure to bookmark our VIP connect page and check back often because there are a lot of exciting announcements coming out over the next several weeks. We can’t wait to show you what’s in store!
Do you like the new VIP authentication experience? Your feedback on the new VIP experience is key to our commitment to continuous improvement of all aspects of VIP. Please leave your feedback in the comment section below to let us know what you think.