Admin | Process Automation | [Choose Service] | Service Dashboard
Manage Rulesets
To learn how to add/amend these Rules see the Rulesets Article.
CHANGE-MGMT
- OnCabApproval
- OnChangeReceived
- OnImplementationCompleted
- OnImplementationDateReached
- OnImplementationPlanFailed
- OnPlanningCompleted
- OnPlanRejectedByCab
- OnRequestRejectedByCm
- OnTicketPlacedOnHold
- OnTicketRemovedFromHold
I'll be adding some examples for each over time, please share your own if you've done anything unique.