Quantcast
Channel: Symantec Connect - Products - Articles
Viewing all articles
Browse latest Browse all 818

DCS 6.5 agent not updating policy.

$
0
0

Ensure that the DCS IPS Driver is running and loaded (SISIPSService):

Running DCS IPS.png

SISIPSService.png

If the service is running, the agent version is below "6.5.0.498", and is not receiving policy updates then the Hot Fix 9 agent should be installed:

DCS 6.5.0.498.png

The agent can be downloaded HERE and upgraded on any 6.5 agents experiencing this issue.

6.5 Agent Hot Fix 9 resolved an issue where Windows Server systems could be put into an unresponsive state due to a deadlock caused by the SISIPSDriver while performing a cleanup task on its process termination.

*Note* - If the agent is not updated, then there is a potential for BSOD's to occur on the Windows Servers that are experiencing SISIPSDriver deadlocks.


Viewing all articles
Browse latest Browse all 818

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>