Partners,
Your customers may be experiencing issues pertaining to one or both of the following:
- SEP 11 End of Service Life
- Discontinuation of SEP 11 Virus Definitions
The below tools are available to help successfully resolve these issues for your customers:
Upgrading SEP 11.x to 12.x
- Refer to the Migration Kit to watch a video on how to install or upgrade SEP
- Review the FAQ for answers on common SEP upgrade questions
- Download the latest version of SEP here
SEP 11 Virus Definition Issues
- Learn how to respond to threats and virus infections here
You can also refer customers to self-help documentation and tools located at www.symantec.com/support, then select Endpoint Protection as a product.